Research of experience that are the result of different interactions and where clients’ events are in the forefront. Event satisfaction is divided into key elements, which determine the event.
It’s implemented on target samples or client populations directly after the event or the interaction with the provider ends. It’s implemented exclusively among the client’s buyers or buyers for which the client acquired their contact information.
Examples of events in the service sector:
- Sales activity;
- Closed support ticket;
- Call made to the call center;
- Error reporting or complaint